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Historical Data

Historical data is the record of real conversations your assistant has already had with users, whether they were internal teammates or external customers.

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Why It Matters

  • Shows the speaking style, tone, and vocabulary your users expect.
  • Surfaces common intents, edge cases, and recurring topics.
  • Gives the simulation engine authentic examples to mimic.

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How Snowglobe Uses It

We mine conversation logs for structure and language patterns so generated simulations sound like the customer interactions your team actually handles. Historical data may not be exposed verbatim during a simulation, but it guides tone, pacing, and topic selection.

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Best Practices

  • Upload transcripts that represent the range of users you support.
  • Scrub sensitive information (PII, secrets) before ingesting.
  • Refresh the dataset periodically so the model reflects current product behavior.